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Service Policy

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1. Payment Policy

  • Full Payment Required Before Service: All customers must pay in full prior to the commencement of any detailing service.
  • Payments can be made via cash, credit/debit card, or other approved payment methods. A receipt will be provided upon payment.

2. Refund Policy

  • Refunds will be issued if the service is canceled more than 24 hours before the appointment.
  • Refunds will be processed within 5-7 business days.
  • Once the service has begun, refunds are not available. If you need to cancel or reschedule, please do so at least 24 hours in advance.
  • No refunds will be issued for services already rendered.

3. Appointment Scheduling

  • Booking: All appointments must be scheduled in advance. Walk-ins are accepted only if there is availability.
  • Cancellation/Rescheduling: Customers must provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. Failure to do so may result in a cancellation fee.

4. Service Policy

  • Services will be performed as described in the service agreement. Any additional services requested by the customer will be charged separately.
  • The company reserves the right to refuse service if the vehicle is not in a condition suitable for detailing.

5. Late Arrivals

  • Grace Period: We allow a 10-minute grace period for late arrivals. After 10 minutes, the appointment may be canceled or rescheduled at the discretion of the business.
  • Rescheduling Due to Lateness: If you are running late, please notify us as soon as possible. We will do our best to accommodate you, but rescheduling may be necessary.

6. Cancellation Policy

  • Customers can cancel their appointment up to 24 hours before the scheduled time without penalty.
  • Cancellations within 24 hours of the appointment will be subject to a cancellation fee of 50% of the service cost.
  • No-shows will be charged the full-service cost.

7. Vehicle Condition

  • Pre-Existing Damage: Customers are required to disclose any pre-existing damage to their vehicle before the service begins. We will document any visible damage during the initial inspection.
  • Personal Belongings: Please remove all personal belongings from the vehicle before your appointment. We are not responsible for any lost or damaged items.

8. Customer Satisfaction Policy

  • Customers are expected to inspect their vehicle promptly upon notification that service is complete. If the customer is not present at the time-of-service completion, it will be assumed that the services rendered meet the customer’s expectation.

9. Inclement Weather Policy

  • Weather Conditions: In the event of inclement weather, we may need to reschedule your appointment. We will notify you as soon as possible and arrange a new date that works for you.

10. Health and Safety

  • Sanitation: We adhere to strict sanitation protocols to ensure the safety of our customers and staff. Vehicles will be sanitized before and after service.
  • Health Precautions: If you or anyone in your household is feeling unwell, please reschedule your appointment.

11. Liability

  • Damage During Service: We take every precaution to protect your vehicle during the detailing process. However, we are not liable for any damage that occurs due to pre-existing conditions or customer-provided materials.

12. Customer Feedback

  • We value your feedback. Please share your experience with us on our website or social media. Your testimonials help us improve our services and assist future customers in making informed decisions.

Driven by Detail: Experiencing the artistry Behind Our Auto Detailing Mastery

For top-tier auto detailing services, call us now at (432) 257-8653  or simply click “Book Now” in the top right corner to connect with our professional Auto Detailing team! Our experienced professionals come equipped with the necessary tools and expertise to ensure your car receives the ultimate cleaning treatment. Our goal is to restore your vehicle to its showroom glory, delivering results that exceed your expectations.

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